Refund policy

Nookiva

Contact Email: candicehughes948@hotmail.com Registered Physical Address: 2155 Lane Dr, Morganton NC 28655, United States

1. Return Qualification & Timeframe

Customers have a 30‑day return eligibility window counting from the carrier’s delivered timestamp. Items being returned must stay in original condition: un‑used, unwashed, complete with factory packaging, hang‑tags and accompanying accessories. Products that suffer scratches, stains, breakage caused by customer operation, improper household use or post‑delivery physical damage will be denied return service. Final‑sale goods, personalized custom‑configured merchandise are non‑refundable and non‑returnable under any scenario.

2. How to File a Return Application

Prior to sending parcels back, you must submit a formal return request through our official contact email. Please fill in order ID, purchaser full name, concrete return reason, alongside real‑world photos showing product status. Our support department will audit submissions within 2‑4 business days and distribute an official return authorization number. Shipments returned without valid authorization number risk rejection upon warehouse receipt. Return freight cost shall be undertaken by buyers, except scenarios triggered by our side’s fault: manufacturing defect, wrong item dispatch, obvious discrepancy between received goods and online description.

3. Warehouse Inspection and Refund Processing

Once returned merchandise arrives and passes our warehouse quality inspection, we will send inspection outcome notification via email. Upon approval, refund transaction will be pushed toward your original payment method. Banking institutions require extra processing cycles, please reserve 6‑12 business days for money to show up on your account balance, this waiting period is beyond our operational influence. In case returned goods come with missing attachments, damaged outer boxes, partial refund solution will be adopted accordingly. Original outbound delivery charge will not be reimbursed unless mistakes originate from our store.

4. Solution for Damaged or Incomplete Orders

Upon receiving broken, defective or short‑shipped goods, you are required to raise a claim within 7 calendar days after delivery. Please furnish unboxing snapshots and outer carton evidence materials. Available remedies contain partial monetary compensation, complimentary re‑shipment or full refund. Under certain circumstances, we will waive the requirement for you to send faulty items back, lowering your cross‑shipping burden.